At ManBoFang.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/product alternation for defective items, missing items, or items significantly different from our description. As the product from ManBoFang.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders or personalized orders
Intimate items (for health/hygiene reasons)
All costumes from ManBoFang hand-made in your own size, pls check your order carefully before submitting. We will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, pls email us in 24 hours after your submitting, Order Cancellations or Changing only works in this time frame. Cause Our dressmaker will start made the costume for you within 24 hours after receiving your payment. Orders canceled after 24 hours are subject to a handling fee equaling 50% of the item price. And orders cannot be canceled after 3 business days. Thanks for your understanding.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The balance will be refunded back to you after we receive the items.